The merger of American Airlines and US airways resulted in American becoming the world’s largest airline. With nearly 15,000 pilots and over 26,000 flight attendants, the American Crew IT team embarked on a mission in 2017 to provide an effective, usable, and scalable mobile application for American Air’s regionally and demographically diverse workforce.

The American Crew IT partnered with our team of experts at IntraEdge to build a cross-functional design and development team consisting of 20+ American, IntraEdge, and offshore resources. This agile team collaborated closely to redesign and rebuild the application, leveraging UI/UX resources from our professional services division.

With the expansion of American Airlines, a high-performing mobile application was necessary for their flight crew. Previous to the merger, the app had an outdated design, lacked technological advancements, and performance issues. The American team needed to find an effective way to solve these problems while balancing stability through innovation.

Goals

By working closely with Crew IT staff, the IntraEdge UI/UX team was able to architect, develop, and test a cross-platform mobile solution that supports Android and iOS. By using Ionic and AngularJS, we have removed the need to maintain two disparate and aging codebases.

Furthermore, our team built a next-generation framework in which all modules can reside, including the initial module providing flexible, configurable options with an unlimited number of schedules. This framework also integrates with a module to grant room access based on user access level.