Building a Highly-Effective and Usable Employee-Facing Mobile App

Empowering one of the world’s most mobile workforces

The merger of American Airlines and US Airways

resulted in American becoming the world’s largest airline. With nearly 15,000 pilots and over 26,000 flight attendants, the American Crew IT team embarked on a mission in 2017 to provide an effective, usable, and scalable mobile application for American Air’s regionally and demographically diverse workforce.


The American Crew IT partnered with our team of experts at IntraEdge to build a cross-functional design and development team consisting of 20+ American, IntraEdge, and offshore resources. This agile team collaborates closely to redesign and rebuild the application, leveraging UI/UX resources from our professional services division.

Our IntraEdge UI/UX team has been integral in delivering designs and an end-user experience that meets, and often exceeds, the needs of both pilots and flight attendants.

By working closely with Crew IT staff, we were able to architect, develop, and test a cross-platform mobile solution that supports Android and iOS. By using Ionic and AngularJS, we have removed the need to maintain two disparate and aging codebases.

Our goal is to provide a solution that is streamlined, scalable, and maintainable, while reducing future operational costs.


The new application has been successfully released to both regional and mainline pilots and will be released to regional and mainline flight attendants soon.

During this phased release, our UX and product team continuously monitor user feedback to inform regular updates to the application. New features are being added to provide the optimal “day of” experience to crew members.

By involving both pilots and flight attendants in the design process, gathering and evaluating their feedback, and providing an open dialog, we’ve engaged these critical airline employees in a new and positive way where they have a voice in the design of the mobile app.


American Airlines
Major U.S. Airline


Usability Testing
Architecture/ Development
Quality Assurance
(Manual & Automated)


Java-based RESTful
web services

People are the Platform

At IntraEdge, we help innovative stakeholders accomplish their technology goals by quickly identifying the right talent, delivering flexible professional services, and providing skills-based training. Whatever technology solution we deliver, it always comes down to humans making things happen, which is why we believe at our very core that People are the Platform.

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